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Digital Phone Calling Features
- E911: E911 service is active for all customers when Digital Phone is installed. It enables an emergency dispatcher to automatically identify your name, phone number and address when you dial 911.
- Three-Way Calling: Three-Way Calling allows you to add a third party to an existing conversation without operator assistance. This feature is available to Digital Phone customers at no extra cost! Three-Way Calling FAQs.
- Second Line: For an additional cost, Second Line allows Digital Phone customers to have two phone lines and separate Voice Mail boxes. Perfect for roommates and families with teenagers! Second Line FAQs.
- Voice Mail: Never miss a call again. Voice Mail records messages from callers who call when you are not available. Access your Voice Mail by pressing *98 when you're home or by dialing (407) 702-1500 when you're away from home. Voice Mail FAQs.
- Voice Mail prompts now available in Spanish: Prefer to hear your Voice Mail prompts in Spanish? You can with a few quick steps. If you already have Voice Mail set up, just log in to your Voice Mail account, press 0 ("If you need something else, press 0"), then 4 ("Mailbox Settings"), 0 ("If you need something else, press 0"), and * 4 ("Change language"). If you're new to Digital Phone, you'll be prompted for a language selection when you set up your Voice Mail. FAQs for Voice Mail prompts in Spanish.
- Caller ID: See who's calling before you answer the phone. When you receive a call, the name and telephone number of the person calling is shown on your phone's Caller ID display screen.
- Call Waiting: If you are on the phone when another caller is trying to reach you, you'll hear a beep or special tone to notify you that you are receiving another call.
- Call Waiting ID: Combines Caller ID and Call Waiting features. A special tone alerts you to a waiting call and you also receive a visual display of the name and number of the person calling on your Caller ID display.
- Call Forwarding: Forward or re-direct your phone calls to an alternate phone number and never miss a call. Please note: If calls are forwarded to International numbers, long distance charges will apply. If calls are forwarded to a cell phone, any minutes or charges will be applied against the cell phone's wireless plan.
- TIMEguard: Protects you from unexpected "oops" charges when there is accidental damage to Cable, High Speed Internet and Digital Phone cables caused by you, the resident or homeowner, or your pets.
- Speed Dial: Allows you to program frequently dialed numbers so you can dial using just one digit.
- Anonymous Call Rejection: By activating this feature, you can block unidentified calls for as long as you choose. Incoming calls from unidentified callers, including those identified as Anonymous or Unavailable are automatically rejected. Unidentified callers will hear an announcement telling them to hang up, make their Caller ID information available and then redial the number.
- Complimentary Directory Assistance Service (CDAS) for the visually impaired: Provides up to 30 Direct Assistance calls within one billing cycle (CDAS Form and Physician's Letter is required).
- Digital Phone Welcome Guide: Instructions on using any of the Digital Phone features are available in the Digital Phone Welcome Guide.
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