Frequently Asked Questions

1. What is an eStatement?
2. How do I sign up for eStatements?
3. Can I sign up for eStatements if the account is in a name other than my own?
4. After signing up, how long will it take to receive my first eStatement?
5. How will I know when to pay my statement?
6. My eStatement is late, what should I do?
7. The balance due on my eStatement seems incorrect. How do I verify or dispute the amount?
8. How do I discontinue eStatements?

1. What is an eStatement?

   An eStatement is an electronic version of your paper statement that you can view online.

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2. How do I sign up for eStatements?

   You will need to register with Bright House Networks Online Account Manager to receive an eStatement.

   Step 1: Register to use the Bright House Networks Online Account Manager .

   • Current Customers: Login and follow the simple enrollment instructions under New Online Account Manager Users. You'll need the name of the account holder and the account number that appears on your statement, your full 9-digit ZIP code and the information about the payment method you wish to use (i.e. routing and transit number for checking or savings account, account number, or credit card number and expiration date). Register now!
   • New Customers: Go to the login page and, under the heading New To Bright House Networks? click on the Order Service button. You'll need the street address, city and ZIP code for the residence at which you'd like to receive service.
   
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3. Can I sign up for eStatements if the account is in a name other than my own?

   Yes, however be sure to use the correct name of the account holder and the account number as it appears on the monthly paper statement.

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4. After signing up, how long will it take to receive my first eStatement?

   You will receive an email notification in approximately 4-6 weeks that your eStatement is available online for viewing.

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5. How will I know when to pay my statement?

   Once you've registered to use Bright House Networks Online Account Manager, it should take approximately 4-6 weeks, depending on your billing cycle, before you receive your first email notification letting you know your monthly eStatement is available.

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6. My eStatement is late, what should I do?

   If your normal billing cycle has passed and you have not received an email notification that your eStatement is available, or your new eStatement is not available on the Online Account Manager , contact Customer Care. Depending on billing cycles, the exact day you receive your eStatement each month may vary. Remember, that it can take 4-6 weeks before you receive your first eStatement email notification.

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7. The balance due on my eStatement seems incorrect. How do I verify or dispute the amount?

   If you have questions about an eStatement, contact Customer Care for assistance.

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8. How do I discontinue eStatements?

   If you would like to discontinue receiving an eStatement, contact Customer Care.

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